Frequently Asked Questions (FAQs)

Orders & Payments

Q1: How do I place an order?
You can shop directly on our website. Just add your chosen items to the cart and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Q2: What payment methods do you accept?
We accept all major debit and credit cards, PayPal, and other secure payment gateways available in your region.

Q3: Can I change or cancel my order?
We begin processing orders quickly, but if you contact us within 12 hours of purchase, we’ll do our best to accommodate your request.

Shipping & Delivery

Q4: Do you ship internationally?
Yes, we ship worldwide. Shipping times and fees vary by destination and will be calculated at checkout.

Q5: How long will it take to receive my order?
We typically dispatch within 2–5 business days. Delivery may take 3–14 business days depending on your location.

Q6: How can I track my order?
Once your order ships, you’ll receive an email with a tracking number. You can use this to follow your parcel's journey.

Returns & Exchanges

Q7: What is your return policy?
All sales are final except the item is damaged. You may return unused, unworn items within 14 days of receipt to be exchanged for a different size or colour of the same item.

Q8: How do I initiate an exchange?
Exchanges are subject to stock availability. To complete your exchange, kindly fill out the form on our contact page with your order number and reason for return. We’ll provide instructions for exchanging your item easily.

Products & Sizing

Q10: How do I know which size to choose?
Each product page includes a size guide. If you’re unsure, feel free to email us your measurements for personalised advice.

Q11: Where are your products made?
We work with ethical manufacturers and use 100% organic cotton blanks for many of our pieces. Custom tailoring is done with attention to detail in small batches.

Q12: Will items look exactly like the photos?
We strive for accurate representation. Please note that lighting and screen resolution can affect how colours appear.

Country/Region