Shipping Information

We aim to deliver your orders efficiently and reliably. This Shipping Policy outlines how we handle shipping, delivery timelines, and related questions.

1. Order Processing Time

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

The exact shipping charges for your order will be calculated and displayed at checkout when entering your order address. We deliver to the following locations:

Australia, Canada, France, Germany, Hong Kong, Italy, Japan, Netherlands, Spain, United Arab Emirates, United Kingdom, United States.

*Please note that delivery times are estimates and may vary based on destination and customs.

3. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email with your tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping & Customs

We ship worldwide.

Import duties, taxes, and customs fees may be applied by your local authority upon arrival. These charges are the customer’s responsibility.

Customs processing can delay delivery. Please factor this into your estimated delivery timeframe.

5. Delivery Delays

Delays can occasionally occur due to weather, carrier issues, customs, or unforeseen circumstances.

If your order is significantly delayed, please contact us at info@shop-atc.com with your order number.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs duties, the customer will be responsible for the cost of re-shipping.

7. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

8. Contact Us

If you have any questions about your delivery, please complete the form on our contact page or send an email to info@shop-atc.com.